All orders are sent by registered USPS first class mail within 1-3 business days.  Shipping time varies based on location, but it is typically 1-5 days from time it is shipped.  You will be provided a tracking number upon shipment. Please message prior to ordering for accurate shipping costs.

Magic Toucan will create your shipping label through PayPal. PLEASE MAKE SURE YOUR SHIPPING ADDRESS IS UP TO DATE AND CORRECT! Making sure the shipping address is correctly inputted is the responsibility of the customer. We will not be held responsible if the shipment is sent to an incorrect address.

Crystals have their own natural structure obtained through natural growth and each one is unique and inherently may have some imperfections. Magic Toucan will not process refunds due to “flaws” of a crystal as they are inherently imperfect. I do my best to show these imperfections in pictures- so please review them thoroughly prior to purchase.

If there is an issue with your item, Magic Toucan must be notified within 48 hours of you receiving your package. Any items that have been altered/damaged by a customer are ineligible for shop credit/refund. All refunds are at the discretion of Magic Toucan. In most cases, shop credit will be awarded if the item is unaltered and the customer sends the item back to Magic Toucan in a timely manner (within 48 hrs.). Customer is responsible for sending a tracking number to Magic Toucan when returning an item to verify that it was sent. Items must be packed with the same integrity that they were sent, and customer assumes responsibility for all shipping charges if they choose to return an item- initial shipping as well as shipping charges if sending an item back will not be refunded.

Magic Toucan does not process refunds/shop credit based on buyer’s remorse- no exceptions. Please consider your purchases thoroughly.